- Vial purchases are non-refundable.
- Vials that have not left Proud Angels premises may be exchanged for other vials. There is a fee for this service.
- Retrieved vials may be restocked with us for a fee. These restocked vials will not carry Proud Angels’s sperm count guarantee and may not be exchanged for other vials.
- Vials from General Inventory remaining at Proud Angels for more than three months are subject to quarterly storage fees.
- Sibling Inventory vials are subject to an annual storage fee, due at time of purchase. Nonpayment of storage fees cancels the storage agreement and releases ownership of the vials back to Proud Angels.
- Vials may be sold to more than ten recipients at any given time. Once ten live births are reported for a donor, purchased vials may not be released and will be exchanged for a different donor or refunded. Proud Angels may place a donor on “Family Limit Hold” before ten live births are reported if based on pregnancies and retrieved vials a hold is needed to prevent the donor from going over the ten family limit.
- Recipients are expected to report all conceptions to Proud Angels when they occur and report the outcome for each pregnancy. Proud Angels tracks all conception and birth outcomes as part of our commitment to maintaining our low donor family limit, to allow participation in our ongoing family programs, and for quality control and research purposes. Please be advised that your medical provider may report this information directly to Proud Angels. If we receive a report from your medical provider, we will reach out to you to obtain a complete report.
